Empire Music Reviews

Empiremusic.ca offers a wide range of musical instruments and accessories with prices varying depending on the product. For example, ukulele strings are available in packs of 10, ranging from $6.50 to $7.50. They also offer a variety of drums, including the AirDrum series, with prices starting from $149.98. The 16-Leg Octaband is priced at $127.98, while the 19-string Lyre Harp has a price tag of $245.98. For those interested in pre-ordering, a $200 deposit is required for items like the Suzuki Omnichord, which is expected to be available in June/July 2024. The website features over 773 products, ensuring a broad selection for customers. Prices are subject to change, and the website provides a filter option to sort through the available products.

Empiremusic.ca is known for its musical instruments and educational services, catering to a diverse clientele. Among the popular products are the AirDrum™ series, which includes Tubolos, Djembes, and Nesting Drums. These are highly sought after for their unique air vent system that enhances sound quality. The Suzuki Omnichord is also a notable product available for pre-order. Additionally, the website features a B-stock section offering discounted instruments with minor cosmetic imperfections. As a distributor of Suzuki Orff instruments, Empiremusic.ca provides a vast collection of recorders, frame drums, cajons, guiros, xylophones, metallophones, glockenspiels, and ukuleles, along with various replacement parts. The site's FAQ section and customer service are also integral parts of their service, ensuring customer queries are addressed efficiently.

Empiremusic.ca provides customers with a variety of payment methods. Online payments can be made through the account management section on the Synchrony Bank website, where users can log in and navigate to the payments option. Payments can also be made by phone by contacting Synchrony Bank Customer Service. For those preferring traditional methods, there is an option to pay by mail. The exact mailing address for payments is not specified, but customers are advised to ensure they allow enough time for the payment to be processed before the due date. Additionally, the website mentions a full refund policy within 14 days of product receipt using the original payment method, minus actual shipping and handling fees.

Empiremusic.ca has a return policy that allows customers to get a full refund within 14 days of receiving the product, using the original payment method. However, the actual shipping and handling fees will be deducted from the refund. No returns are accepted after 30 days of product delivery. Regarding the shipping policy, the charges vary based on the order total: for orders $199.99 or less, the shipping charge is $10.00; between $200.00 - $299.99, it's $15.00; between $300.00 - $399.99, the charge is $20.00; between $400.00 - $499.99, it's $25.00; and for orders $500.00 and over, the shipping charge is $30.00. Additional freight costs apply to certain areas in Canada and for special courier services or air shipments.

Under normal circumstances, you can expect to receive your order within 7 to 14 business days if all items are in stock. During high volume times, the delivery may take a few days longer. International shipping is available for some products, please contact Empire Music for product availability, cost, and shipping cost.

The shipping charge varies based on the order total: $10.00 for orders under $199.99, $15.00 for orders between $200.00 - $299.99, $20.00 for orders between $300.00 - $399.99, $25.00 for orders between $400.00 - $499.99, $30.00 for orders over $500.00. Additional freight costs will apply for certain regions in Canada and the US.

If an item arrives damaged, please contact Empire Music with your invoice number and the damaged item. The company will send a replacement and provide instructions for returning the damaged item. A second invoice will be issued temporarily for the replacement item, but your account will be credited upon receipt of the damaged item.

If you are not satisfied with your purchase, you can return it within 30 days in its original packaging for a full refund, except for instruments that are blown into for hygienic reasons. Before returning the item, please contact the shipping department and ensure it is packaged securely to avoid damage in transit. The item will be credited to your account upon receipt.